How can we help?
Answers about finding care, unlocking contacts, verification and your account.
Popular Questions
AuPairNow is a South African platform that connects families with au pairs and babysitters. Families browse and message caregivers for free, and only pay when they are ready to unlock a caregiver's contact details. It is built to make finding trusted, local childcare simple and safe.
Yes. Creating a family profile, searching, viewing profiles and sending message requests are all free. You only pay when you want to unlock a caregiver's contact details — their phone and email — to arrange things offline.
Yes — 100% free. There are no registration fees, subscription fees or hidden costs for caregivers. You can create a profile, appear in search, receive and send messages, and get hired without ever paying.
Messaging happens privately inside AuPairNow — no phone numbers or emails needed to start a conversation. Send a message request for free, chat to work out whether it is a good fit, and keep everything in one place. Contact details stay masked until a family unlocks them with an access pass.
We keep contact details private until both sides are ready, provide in-app messaging so you can vet people before sharing anything, offer identity verification, and let you report or block anyone. We also recommend video calls before meeting in person and doing your own reference checks.
Open the Membership page (or go to Settings → Account & Billing), choose the 30-day (R799) or 90-day (R1899) pass, and complete the secure payment. Your access unlocks immediately and you can see the expiry date under Settings any time.